Share your experience by submitting a review on Google or Facebook!

Spahn & Rose wants to recognize and support our employees that go above & beyond for our customers. This is your opportunity to nominate an employee for going the extra mile. Scroll down to see the kind words our customers have shared about our great employees!

Here are some kind words from our customers:

Nothing but friendly & kind.

We installed a new deck this fall. Scott was VERY helpful to us in claiming & getting restitution on warranty from our old deck. His patience & professionalism in helping us pick out new decking & installation of it was outstanding. All thru this he was nothing but friendly & kind. Scott was the Big reason we chose Spahn & Rose for our new deck! He definitely went above & beyond with us & is a GREAT ASSEST for your company!

– John C Walker

One of the best.

Emily has provided tremendous service, as we’ve built our new house on our farm. She has a unique ability to watch for the small details that I would normally miss. I can’t say enough about the time she has spent on our project. I’d rate her as one of the best salesperson’s I’ve ever met. She listens to your questions. She asks open ended questions, in return, to discover more and she provides timely solutions to your requests. And the best thing is she really cares about your project turning out to be pleasing to you. She also allows you to put the cost secondary to what you really are striving to achieve. The end result is you build what you want and need at a competitive price.

Because of all those attributes, we’ll continue to work with Emily and Spahn and Rose on future projects.

-Pete and Dee Larkin

Over the top kindness.

This is a card we received from Mrs. Eick. she baked him a loaf of bread.” She said a very small token for appreciation for the over the top act of kindness to rescue me from my window snafu. I was so frustrated when two men tried to help me, but could not. I heeded their advice to call the rep. From where we got them. There again buying locally is really a blessing.

Joe, I am thanking you very sincerely because you cured a very bad ouchie at the Ericks’. Hope you enjoy some extra dough in the form of bread. Awesome dude!!

-The Eicks

Commended for patience, expertise, and customer service.

My wife and I would like to share our deep appreciation to Nick for his time and expertise on our recent purchase of a new patio door and a folding door for our garden shed. There were a lot of questions that my wife and I had, and likewise, contacts that Nick needed to make. Nick needs to be commended for his patience, expertise, and customer service it truly was a pleasure doing business with Spahn and Rose Lumber.

Thank You

– Glen and Sharon Vander Kolk

Went above and beyond.

Ryan was very knowledgeable of material and chose the best lumber he could find. He was very professional and went above and beyond to find what I was looking for. Thank you Ryan.

-Candace Calloway

Helpful, courteous and knowledgeable.

We bought our supplies for a 4-plex remodel in Denver, Iowa from Spahn and Rose in Cresco, Iowa and worked with Emily Schmidt on the ordering of supplies. She was very helpful, courteous and knowledgeable on the products. She also presented “words of thought” on how the performance on the products would be.

I live in New Hampton and she also was helpful via phone on taking care of charges so that I didn’t require making the 30 mile trek up just to pay an invoice. Overall, I would say the Cresco Spahn and Rose is the place to buy all your building supplies!

– Darlene Schwickerath

Determined to get the job done.

Randy delivered an 8 x 12 storage shed which I ordered from the Cresco yard. The area that I chose to place the shed was a difficult one, but Randy kept at it and even helped me trim some tree branches so the shed could be put in place. He did it all with a smile and was very friendly throughout the process! I was impressed with his determination to get the job done. Thank you Randy!!

– Larry Stevenson

All of your employees are doing a great job.

All of your employees are doing a great job at the Byron, IL. location. I’m so glad you are here in Byron. We have needed a lumber yard for our growing community for quite some time. I have been in business in Byron for over 46 years at Golden Auto Sales, Inc. Thank you for the great job your employees are doing!

– William J. Krall, Sr.

Great to work with.

In 2016 we built our dream home and from start to finish, Dave & Regina were great to work with. They always answered our question no matter how small they were & sometimes after hours. They are very good at what they do, we would recommend them.

– Mike & Teresa Bader, Monticello, IA

You picked the best one.

Thank you for making yet another onsite visit. I meant to share something with you. One day I asked Joe M which cabinet company he thought was the best. His answer was ” All the high end products are equal in quality. The important part is your designer and you picked the best one.” I could not be more happy with using Ellie at Spahn & Rose.

-Anne, Dubuque, IA

Very personable and professional.

Our first encounter with Lynette was when we ordered cabinets for our new house in 2010. She did an outstanding job. We had such a wonderful experience that we had Lynette design our cabinets when we decided to build again in 2016. She has gone above and beyond several times. She always answers my emails promptly whether it is day, night or on weekends. When our builder placed our kitchen window in the wrong place, she worked hard to give us alternate designs that might work for us. She is a joy to work with! She is very personable and professional. She is extremely knowledgeable about her products. We truly enjoy working with her!

– Bill and Becky Rehn, Peosta, IA

Gone above & beyond.

Kelly has certainly gone above & beyond. I’m writing this for my husband Don, who has not been well and able to fix things like he would like. We recently sold our home and wanted to do some repairs. Kelly replaced a window, coming one afternoon to look at it and the next morning to fix it, at hardly no cost or labor. We recently contacted him again to look at our garage door which we felt needed some adjusting. He came down and looked at it, gave us some thoughts on repairs. We truly appreciated Kelly and our small town service. Thanks Kelly.

Donald Schweizer, Osage

Follow through on their promises.

Curt, I wanted to thank you for all of your diligence and help with getting the problem with the finish on our Windows resolved. It was so much better than we had expected. Thank you for coming along and helping with the process. It is reassuring to see that people follow through on their promises. You went above and beyond to assure a satisfactory outcome. We are both quite pleased with the result and would not hesitate to recommend Spahn and Rose, Anderson or the entire team there to anyone. Once again, thank you, we truly appreciate all you did.

Click and Bev Klaas, Dubuque

Very patient and attentive.

I went into Spahn & Rose late afternoon on a Friday to pick up 16 ft deck boards. We planned on starting our deck over the weekend so it was important that we had the materials to get started. Randy Buchheit was very patient and attentive while we talked through the final materials we needed. He helped us hand pick the decking boards. He was unable to make the delivery yet that day but offered to run the materials by in the morning since we didn’t need them until then. He showed up the next morning with a smile on his face and helped us unload the decking from the truck. We started our project shortly after! It was great service and Randy treated us like the best customer on a late Friday afternoon. Thanks Randy!”

-Emily Dolman-Govern, Cresco

We go to Spahn & Rose for all our needs.

We recently purchased material for a deck. Dave provided us with an itemized estimate on the supplies our contractor would need. We are very pleased with the finished project! Dave and all the employees at the Monticello location have always been extremely helpful with all the projects we have done over the years! We go to Spahn & Rose for all our needs.”

-Mary Beth Clark, Monticello

We were very impressed with her professionalism.

We recently purchased a Waudena exterior door and Emily was most helpful in showing us the various options and gave us six different quotes at our request so that we could make the best choice for us. She allowed us to take the color samples home to be sure the door color matched our present siding. She came to our home and took measurements to make sure that we would receive the appropriate size. We were very impressed with her professionalism.”

-Lois Reinhart, Cresco

Possible because of your generosity.

I want to thank you personally for your wonderful support of the Campaign to expand the Prairie du Chien Memorial Library. We sincerely appreciate your April 29, 2016 gift of $288.05. Together, we will reach our goal and ensure that that Prairie du Chien Memorial Library remains a community asset for generations to come. The success of this Campaign is possible because of your generosity and other caring members of the community. Please stay involved with the library and let others know about the campaign.”

-Linda Munson, President

Exceptional and impressive.

Doug, your men did a wonderful and professional job, they are really exceptional and impressive. Thanks for your visit, estimate and great responsiveness.  Fantastic to get this quoted and done so quickly and easily.”

-Kathy Johnson, Dubuque

Exceptional hometown service.

I’m sure the caramel corn was a joint effort, but Emily gets the kudos, cause she is the one who made the phone calls! However, I just wanted to thank all of the great staff at Spahn & Rose for the exceptional home town service. You just can’t find that kind of personal attention to customers at Menards, Home Depot or Lowes! You are the best and thank you very much for moving back in to the number 1 spot for the best caramel corn in NE Iowa! The caramel corn was truly awesome!”

-Mark Grimhaus, Cresco

Always willing to lend a hand.

Kevin Jacobs goes above and beyond..he’s very helpful when it comes to finding something I need or ordering from a vendor..very good customer service..always willing to lend a hand or getting things done quickly.. very social..Thanks Big Kevin”

-Anonymous, Dewitt

Great representation of your quality company.

I have had several orders delivered to my residential address and of all who have delivered, Mick is the best!!! Mick is a hardworking, always has a positive attitude and very knowledgeable on the products sold by Spahn & Rose. Mick is a great representation of your quality company!”

-Tania Dietmeier, Stockton

Always has a positive attitude.

I have had several orders delivered to my residential address and of all who have delivered, Mick is the best!!! Mick is a hardworking, always has a positive attitude and very knowledgeable on the products sold by Spahn & Rose. Mick is a great representation of your quality company!”

-Tania Dietmeier, Stockton

He’s the best.

Mick helped me today by getting my truck unlocked when I locked my keys in it. Thanks mick he’s the best.”

-Nick Williamson, Stockton

Always courteous.

Mick unloaded shingles at our house 2 different times in the last week. He has made deliveries here numerous times in the last several years. Mick is always courteous and always follows directions as to where to place deliveries.”

-Michelle Rothschadl, Stockton

Superior customer service.

As homeowners since 1980, all of our maintenance and repair needs have been through Spahn & Rose in Monticello. This includes two major structural repair projects. We trust Dave’s knowledge and appreciate the guidance he has supplied over the years. We are again making repairs to our home and are once more appreciating his superior customer service. Thanks, Dave!”

-Carl & Jan Takes, Monticello

A very happy repeat customer.

I did a kitchen addition 9 years ago with S&R with a contractor. Now I am customizing my dining room to coordinate with that kitchen. I wanted to have more input on the designing, so I visited my local S&R with a picture and ideas of what I thought I wanted. I was introduced to “Jessie” their resident designer and girl Friday of the office. She is like “Martha Stewart” & the “This old House guy” all wrapped up in one. She was amazing. She listened to my ideas. Interviewed me to understand how I would utilize the space and inquired about my goals for the additional cabinets. She offered many suggestions and alternatives that I was not aware of. She was careful not to overwhelm me with all the possible choices — I appreciated that. She helped me work within my budget and still have all the specialties that I wanted. Over the last two weeks we have talked on the phone and met in the store several times. She has given me countless design drawings, tweaked each time with a change I requested. On several occasions she pushed her lunch break later so we could meet. She is very customer service oriented. She makes time for all of her customers (in store and on the phone). She is very good at what she does and her knowledge of S&R products is amazing. Simply amazing. This entire project has been so pleasurable because of her talents and expertise. She is a very capable young lady with a bubbly personality and has a way of putting you at ease with her warm smile. I am so excited about my new dining room…just need to decide on the countertop and we will be placing our order on Wednesday, August 19th. I could NOT have done it with the level of satisfaction and confidence that I have, if it were not for Jessie. S&R as a company is very lucky to have someone with her talents! and dedication to customer service as their employee. She is the perfect companion to the other staff at my local S&R that I also have the upmost respect for. A very happy repeat customer”

-Carol Nordhus, Waverly

Job well done.

Todd, We were very impressed with the time and attention to details on our recent deck project. Todd always handled all our questions and concerns in a very professional manner. From start to finish, he kept the line of communication open with our builder and myself. Job well done! Thanks!”

-Keith & Allison Donlon, Decorah

Excellent help with design.

Scott, Can’t thank you enough for your excellent help with design and the material list for our pergola. I never would have tackled this project if not for the confidence your attention to detail provided. Everything turned out to plan and we are delighted with the pergola!”

-Jeff Schueller

Going the extra mile.

I will recommend Scott Bickel for the above and beyond award for his willingness to do what it takes including going the extra mile for us at the yard and for the customers we service. Countless times Scott has gone above and beyond the call of his duty by taking extra early deliveries or hauling some longer hours at the end of a day and doing it safe and efficiently. Beyond delivery he has volunteered himself to come inside from time to time and assist with customers questions either on the phone or over the counter. And he does it with an extremely positive attitude! Aside from being a skilled and efficient boom operator, his personality is one that gives our customers a sense that they have been cared for from start to finish. Scott is a respected member of his community and a role model for our management team here at Spahn & Rose Charlotte.

-Cameron Costello

Give us top notch service.

Regina has always went above and beyond in helping us with our construction projects. She is very dedicated in what she does and strives to always give us top notch service. She makes things run very smoothly for us and takes a lot of the stress off us. We truly enjoy doing business with her.

-Chad & Renee Adams

Exceptional after-sales support.

Thanks for the exceptional after-sales support you provided relative to my decking.  When I had problems with the product, I thought I was going to be stuck with it.  I was really pleased the way you worked with the manufacturer to resolve the issue.  I’m quick to tell others how Spahn & Rose took care of the issue to ensure I’m a satisfied customer.

The new product looks great and feels solid.  I really like it.

Reliable and efficient every step of the way.

Mike Obrien was a pleasure to work with. We appreciate the knowledge he had to offer throughout our building process. Mike was very reliable and efficient every step of the way. Our project would not have been as seamless, without the guidance Spahn & Rose/Mike Obrien lead. Thank you for your services and we are proud to say we LOVE or new home!

– Eric and Michelle Zuck

Improved our level of service.

With the departure of yard supervisor Darrick Olson and FT Driver Don Mussleman, Justin has taken over the Decorah reins in a big way. Not only has he stepped up and taken on many other tasks that he was originally not responsible for, he has done it in great fashion. I have received comments such as “you should pay him double, “your lumber quality is much better” from Justin culling. He has improved our level of service as well by ensuring the deliveries are pulled and delivered on time. He does not leave until the job is finished and takes great pride in the quality of his work. Justin does all of this while being the only guy outside other than Dan our part time guy who has also stepped up and been a vital part of our organization for many years as part-time. Justin asks questions and makes sure he understands the directives and then he retains that info. Justin has been extremely reliable in getting to work even though he lives over ½ hour away and wakes up at 3am to milk cows before even coming to SnR to work long hours!! Although still learning Justin has done an absolute outstanding job for us in Decorah and would hire him 10 times over again. He has been vital in keeping the yard going strong when veterans left and ultimately raised the bar of customer service at the same time.     I usually don’t single people out like this but he has done such a fantastic job and has taken all the added pressure in stride. He is most deserving in my mind as well as our customers.

– Eli Swift, Decorah, IA

Reliable and efficient.

Mike Obrien was a pleasure to work with. We appreciate the knowledge he had to offer throughout our building process. Mike was very reliable and efficient every step of the way. Our project would not have been as seamless, without the guidance Spahn & Rose/Mike Obrien lead. Thank you for your services and we are proud to say we LOVE or new home!

-Eric & Michelle Zuck, Independence, IA

Very knowledgeable.

Emily does a great job. She is very knowledgeable and is great to work with.

Dave Neubauer, Cresco

Incredibly grateful for the support.

Dear Tom,

As I reflect on this past Kiwanis fiscal year, I am incredibly grateful for the support Kiwanis has received from you and your team at Spahn & Rose.

In the Spring, we hosted “One Day”… where Kiwanis members around the world collaborate in their communities to provide a special day of service. One of our projects was rebuilding a driveway “bridge” for an elderly woman who is raising three grandchildren, has limited mobility due to her health and didn’t have the financial means to replace it.

Spahn & Rose provides discounts, materials and guidance as we worked together with Willett Hofmann & Associate to rebuild the bridge. I think there may have been some divine intervention in your timing… as the day after the bridge completion; the homeowner had to be taken by ambulance to the hospital. And yes, they drove over the bridge to get her.

Last week Kiwanis held a Dinner & Dessert Auction fundraiser for the first time. You donated paint sticks to make our Auction Paddles. With your help, we raised $2,800 to give back to children’s programs in our community.

We appreciate your partnership in serving our community.

– Michelle Albert – President Byron Kiwanis

Very welcoming.

Gary – I am sorry I missed you yesterday. Kayla was very welcoming. I’m trying to get to all the S&R locations. We value our relationships and hope to have a chance to face to face a bit more often. Please let us know if there is any way we can help you serve your log/log siding clients & contractor. Thank you.

Amy – Meadow Valley Log Homes, Cresco

Without anything but a smile!

One day after a delivery we had some returns to take back to the yard. After Dan loaded and strapped everything down tot take back, we had forgot one item. Without anything but a smile! Dan unstrapped his load, added the last return, restraped everything and then said thank you. Wow, Dan Steinlage needs the thank you!

-Chuck Malek, Cresco

Extremely versed in your products.

I would like to nominate Michael “Mike” Loveless, manager of your Independence, Iowa facility as a spokesman in some of your TV advertisements. Mike is extremely versed in your products and their uses, is image, well-spoken and would, in my opinion, fit in very nicely with your public image.”

-Conrad Wayne Ware, Cedar Falls

Very friendly.

Daniel Butler was very friendly from the minute I walked in the door. I was new in town and he helped explain all of the resources Spahn and Rose offered. He then helped me figure out all the building materials I would need. He then went out of his way to refer me to several good contractors for the next large project I had in mind.”

-Tim Biederman, Grundy Center

My Spahn & Rose angel that day.

Because of a surgery in January, I have been in a wheelchair. About three weeks ago I was out working on trimming my lawn when my wheelchair tipped over on me. As I was falling out, I noticed a Spahn & Rose truck go by. I saw the truck make a U-turn and come back to my driveway. The driver jumped out and offered to help in any way he could. I live across the street from the Spahn & Rose Store in Pearl City, IL. I told Pete Stiefel , the manager, about what happened and asked if he had a new driver. He told me he didn’t but would try and find out who the driver was. He was successful in his search and found out that it was Mark Kruse from the Stockton store. Mark was like my Spahn & Rose angel that day. Thank you, Mark Kruse!”

-Tom Schulz, Stockton, IL

Patience & excellent knowledge.

Our home is 40 years old & we have decided to remain here as our location in town is wonderful. Many big dollar items are beginning to need replacing. Windows for example, trying to save money, we thought replacement would be the way to go. After price checking with competitors such as Menard’s, Lowes, etc we decided to come full circle back to the 1st stop “Spahn & Rose.” This decision was based on one & ONLY one reason, employee Kenneth Decker. He not only took the time to explain to us why Anderson Window compared to replacement should be our choice. He took several minutes of his busy day to point out every little detail as to why. I am not very good with a tape measure, he even went above & beyond to take measurements so when ordered there would be no issues with proper size. Still skeptical due to price of product we only ordered half the amount of windows we actually needed. After seeing what a wonderful product Anderson Windows really are we have decided the rest of our house will also have the same. If it wouldn’t have been for Kenny’s patience & excellent knowledge of products sold at Spahn & Rose we would have chosen the “short cut” route. Spahn & Rose needs more employees like “Superman” Kenny who knows it all when it comes to the fix it up repairs of owning an older home, it is truly because of his awesome customer satisfaction & excellent skills that my husband & I are sold forever in purchasing ALL of our materials from a long time Dubuque company Spahn & Rose!! Thank you again Kenny for being so wonderful to us, I’m so happy to be able to get fresh air again in our home!!”

-Lisa McGranahan, Dubuque

The finished area is truly amazing.

My husband and I have owned a Wausau home that was built in the early 70’s for over 30 years. We had talked for years about opening up our galley kitchen and making the living, dining and kitchen area into more of a great room. I stopped in at Spahn & Rose and Todd Bovy instantly was ready to assist. Todd came down to take a look at our project that was already in progress. As he listened to our ideas, he quickly added his thoughts on how we could make our new area attractive and very unique. The finished area is truly amazing!! Thank You, Todd and thank you Spahn and Rose for your providing us with quality products.”

-LeAnn Larson, West Union

He will always be welcome at our home.

It was recommended to us by our contractor to talk to Duane Sabers about the kind of siding we would need for our house. We took his suggestion and went down to Spahn and Rose and met Duane. From the first time we met him, he was very helpful. He suggested options and let us ask questions regarding our situation, which was very important to us. He was helpful to us in picking out colors for the siding and the shakes. He came several times to the home before the project and during the project. At this point in time, the project is not finished yet but we hope to see him again. He will always be welcome at our home.”

-Bill & Mary Rhomberg, Dubuque

Knowledge is amazing.

Emily is all about customer satisfaction. Her construction knowledge is amazing and she follows up on all the details. We choose to buy local at Cresco Spahn and Rose because of Emily. Thank you Emily we love our new kitchen cupboards.”

-Karen Denner, Cresco

Respectful, kind, patient demeanor.

Your knowledge, willingness to find answers, attention to detail, respectful, kind, patient demeanor coupled with the ability to team-up to achieve physical and visual solutions, along with helpful inspirations, has been a refreshing pleasure that we greatly appreciate and a price we can live with to boot! Thank you. It seems price, service and quality will be the end result; that’s why we came to Charlotte Spahn and Rose for our windows and doors. Cameron and Ryan are a great team!”

-Birger and Janae Henningsen, Charlotte

Most helpful.

I really do appreciate the help I get at your company, and most of the people at the front desk have been most helpful.”

-John, Dubuque

You won’t get this service from the big box stores.

I recently built a new deck on my house and bought all the materials from Spahn & Rose in Tipton. When I discovered I forgot to order some boards for the deck, Kevin brought them to my house after hours cause he thought I would like to work on it in the evening. Kevin lives not far from my location and he surprised me. You won’t get this service from the big box stores. Tipton S&R is a great place.”

-Don Johnson, Tipton

High energy and positive attitude.

Jim is the best sales person I have ever had the privilege of working with. He provides the best customer service, and goes above and beyond normal efforts to make sure we have what we need, at the time we need it. Jim goes to bat for us with suppliers to get us the best price possible to help our company stay competitive. What is so impressive is that I see Jim treat every customer, from the largest, to the smallest, with the same great service. Jim’s high energy and positive attitude make him a pleasure to work with. I consider Jim an extremely valued member of our Worthington Construction team. I would like to nominate Jim for employee of the year not employee of the month, he is just that good.”

-Brad Worthington, Worthington Construction, Newton

Wouldn’t go anywhere else.

When we first moved to this area we fell in love with an old Colonial home that was in disrepair after many years of neglect…Gary was there with us from the very beginning of the process when we chose to bring it back to it’s former glory! He helped us with everything from windows to insulation and more! He helped us figure out ways to keep the original integrity of the home while making it energy efficient and comfortable! I wouldn’t have even known where to begin but with Gary’s guidance amazing things have happened! Wouldn’t go anywhere else for any of our future projects! Gary is an amazing asset to your company and we adore him!”

-Miranda McGrath, Cresco

I can’t tell you how relieved we are.

The door is fixed! The guy came out, added a few longer screws here – a shim there and wha la!  AWESOME!!!  I can’t tell you how relieved we are! The door is beautiful – and works awesome!  Thanks for sending the right person and taking care of this so quickly Keith!”

-Joyce, Dubuque

We highly recommend Spahn & Rose to our friends.

Spahn & Rose had so many great ideas to enhance our designs. They listened to our wants & needs & created our dream kitchen. They understood, like so many families, our kitchen needed to not only be functional but the entertainment center of our home, welcoming to all who visit. We highly recommend Spahn & Rose to our friends.”


High level of customer care.

Joe has been our outside sales rep for about a year and a 1/2 and has always demonstrated a very high level of customer care. I believe his most recent work deserves our above and beyond award. Our largest account had us deliver a set of cabinets with the assumption that these would be installed the next day. We got this taken care of and moved on with our daily business. Joe got a call at 5:00 the same day from this account that this kitchen was mistakenly double ordered and needed to be picked up the next morning. Unfortunately all of our delivery staff was tied up the next morning so joe took it upon himself to get up at 3:00 in the morning and take our trailer to Waterloo to pick these up on his own. This isn’t the end of this whole story. Apparently the supplier of the replacement set of cabinets couldn’t deliver these cabinets in the time frame required so Joe reloaded them and took them back the next day! He did this without a word of complaint and when I told him that he didn’t need to do all of this and I would figure out a way to make it happen he said “no problem-I just figured I would do it to keep things going and not cause a big stink with our customer and yard people.” This whole episode is typical of Joe’s approach to taking care of people and that is why I feel he is deserving of our above and beyond award.
Dave Haag

Made it easy.

I needed 2 new Therma Tru Doors. Richie made ordering these doors very easy and worked with my contractor to make sure I was ordering exactly what I needed. I also found myself in need of a special-order colonial trim, this took a bit longer than I had hoped, but in the end everything worked out perfectly. I have worked with Spahn and Rose previously which is why I went back to them for this last job also.

Thank you, Richie, for your assistance in my project and please also acknowledge Katie (finance personnel) as she made it easy to finalize some of my project and of course making payment.

– Cindy Petta Connell

Wouldn’t have received this kind of help at the big home improvement stores.

I’m always making improvements in our home and like working with the helpful people at our local Spahn & Rose store in Monticello. My latest upgrade was new flooring that required 1/4″ underlayment prior to installing the new floor. Some of the house had underlayment that was glued down, and I wasn’t too keen on having to use glue. Regina suggested using their staple gun and stapling the underlayment. This worked very well and I’m sure I wouldn’t have received this kind of help at any of the big home improvement stores. Regina has always been helpful when purchasing paint and stains also.

-Jim Orris

Gold standard for customer service.

We would like to thank the Newton Spahn and Rose team for going above and beyond to help keep our roofing business running smooth. Jim Wilson is our direct sales person and is the gold standard for customer service. There is no one that can compare to Jim’s energy, and commitment to put the customer’s needs first. Josh Ham does a great job organizing our loads and like Jim does all he can every day to make sure we have everything we need when we need it, even the surprise orders I throw at him. Scott does a great job on deliveries and is very timely. Having done business with the Spahn and Rose Newton team since this location was purchased, I can tell you that everyone at S&P Newton is eager to help us with our building materials and information needs. They are a key part of our business success!

-Brad and Michele Worthington

Personal approach to customer support.

Your personal approach to customer support is always level headed, direct, and practical.  I look forward to doing business with you for these reasons.

-Brett Errthum

Thank you for everything.

My wife, Joanne and I would like to take this opportunity to thank you for everything you have done for us. Your help will always be in our hearts and minds. God bless you and yours.

– Carnell & Joanne White

Hope to pursue a career like yours.

Emily, Thank you for allowing me to job shadow you. I learned a lot these past two days and I hope to pursue a career like yours. I had a great time and hope you did too.

-Mikayla Lane, Cresco, IA

An exceptional employee.

This is to recognize Jennifer Jordan as an exceptional employee. We met with Jennifer Jordan at Spahn & Rose Lumber Co. in Stockton Il. on Thursday 12/29/2016 for a second visit to review our kitchen remodel. Jennifer took the time necessary to go over door style, finish and options. As a result of our visit we ended up changing our minds on door style and finish when we thought we had our minds made up. Jennifer is a perfectionist and due to her knowledge and experience we have made a final decision and will order our new kitchen cabinets through Spahn & Rose Stockton. I consider myself to be a perfectionist and always try to do the best job possible as Jennifer did. Jennifer should be recognized by Spahn & Rose as a very dedicated and valuable employee to the company and for going Above and Beyond our expectations. Happy Holidays!

– Dennis and Karen Amore, Stockton, IL

Professional but very friendly.

Met with Jennifer to design a kitchen remodel. She was very knowledgeable and helpful and  willing to make changes when asked. Being a perfectionist the layout is exactly what we wanted. She was professional but very friendly.

-Dennis Amor, Stockton, IL

Always helpful & considerate.

Emily has been helping us design our Kitchen and bathrooms,What a life saver she is always helpful and considerate to us. Working after hours with us and giving us helpful suggestions. What a valuable employee for Spahn and rose.

Ron Swestka, Cresco

Worked together so well.

John, I would like to nominate Curt & Kenny for your next Above & Beyond Award, as they went above & beyond today in replacing 7 of my old 1990 Eagle windows. 5 of the windows were 8 feet above the ground level and 3 of them weighed about 80 pounds, they worked together so well that I would hire both of them today if they were available. They are one of the many reasons Spahn & Rose has such a reputation in Eastern Iowa. John, again Thank them for me for a job done above & beyond.

Jim Edwards, Peosta

Great asset to your team.

Daniel Stienlage always delivered materials. He is ademante on signing paper, make sure everything there is there and done right, helps you unload it. He is a great asset to your team and I wanted you to know that he puts effort into his work and he needs to be appreciated for what he does because he is a good man. When Buchiet called for us, he did the same thing to help wherever he could. I want to let you know that I appreciate you guys.”

-Justin Ginnen, Cresco

Very helpful in giving me information.

I enjoyed working with Scott. He was very helpful in giving me information to make my decision easier on picking out my decking and railing . He was able to tell the me the pro’s and con’s of the product. Scott made sure I understood how it would go together. He even made a few calls to us to make sure we received the material and wanted to know if we had any questions.”

-Sue Nemec, Dubuque

Did an exceptional job.

Dave provided great pricing and arranged delivery on our retaining wall blocks. Greg did an exceptional job with delivery and picked up the few retaining blocks that we did not use.  The Monticello staff provided great home town service that you just can not get at those big box stores .”

-Kathy & Ted Bahl, Monticello

Above and beyond many times.

After a bathroom remodel with another company that left me disappointed, I was dreading the thought of a kitchen remodel project. I was so pleased to meet Regina at the Monticello Spahn and Rose. She was so helpful and a good listener. She knew exactly how to help me get the kitchen I wanted. She went above and beyond MANY times during this project. She made several trips to our home to check on the contractors and make sure things were going smoothly. She was an excellent communicator, checking in with us on a regular basis with updates on arrival times for the products and schedules for the contractors. She did research for us on different products and companies to make sure we got the quality we expected for a reasonable price. She made some recommendations for things that we hadn’t even thought of!! Regina is outstanding at what she does and I recommend her and the Monticello Spahn and Rose to everyone. Dave and the rest of his staff are the friendliest people you will ever meet. Thanks so much Regina, we love our kitchen!”

-Steph Lamm & Joni Bader, Monticello

Great customer service.

Todd took extra time to listen to my project idea, made sure he had the correct and most beautiful pieces of wood, and followed through to the very end. It was my first time at Spahn and Rose, and it was a place I would HIGHLY recommend. Great customer service!”

-Rachel, Decorah

Helpful and friendly.

I had a great experience with working with Johnny Russ. He was very knowledgeable and helpful and friendly.”

-Aaron Paustian, Monticello

Faithfulness to us.

Tom Voigtman has been the biggest part of our new addition. Tom spent a lot of time making sure things were being done the way that he had specified them to be done. He would come before the contractor got here and after they left to check things out. There were times when they were waiting for supplies he would bring them from Marshalltown or he even made special trips to make sure they would be kept busy. After the death of our son he still spent a lot of time checking things out. We had to put things on hold for awhile when we were both in the hospital so Tom was here many times inspecting the workmanship. When we had problems Robert would call him and he would try to get things done properly. He made and is still making calls for us when there is no response from the company. A huge thank you to Tom for his faithfulness to us. Without him our new addition would not have gotten this far. Thank you Tom from both of us.”

-Robert & Judith Eisele, Marshalltown

Great customer service goes a long way.

In August of 2014 my dad passed away due to cancer. Before he passed, he had set up to have his living room lined with pine wood by Buckroyd Construction. Tom Buckroyd always gets his lumber from the Spahn & Rose out of Marshalltown Iowa location due to their good prices, quick deliver and outstanding customer service. Since my mom sold the house after my dad passed away the lumber sat at Spahn & Rose just waiting to be used. I chose to build a garage at my house in Clinton Iowa and wanted to use the lumber to show tribute to my dad and all that he taught me over the years. The problem was that I had no way of getting the lumber to my house. I don’t have a truck or trailer big enough to haul it so I thought I was SOL. In talking with Tom, and Tom working with Ryan at the Spahn & Rose in Marshalltown, Ryan was able to get the lumber to my house in Clinton for a small fee. I’m not even sure the fee was enough to cover the hourly rate of the driver since it’s almost 3 hours way one…but sure enough the lumber arrived, on time and in perfect condition. I can’t say enough about the customer service which I received by Spahn & Rose. It’s a fantastic company to work with, and the people there are awesome! I also want to give a shout out to Ryan at the Charlotte Iowa store for all the work he has done with helping get materials delivered to my house for my new garage. No matter how big the order was, he always made sure it got to me. Great customer service goes a long ways in my book. Good bye Home Depot….hello Spahn & Rose! Great work gents!

-Jason Dolash, Marshalltown

Knowledgeable and polite.

Cameron, I can always count on a quick answer to my questions. He makes good recommendations and is knowledgeable and polite. You absolutely don’t get that at a big box store.”

-Gwen, Charlotte

Beyond satisfied.

Emily coordinated out window purchase with the vendor and the yard in Independence IA. We live in Urbana and getting them delivered to Independence saved us and our friend time and gas money. Emily went above and beyond and coordinated everything perfectly. There were no issues on our end and my husband and I couldn’t me more satisfied with Emily and all her efforts to make this happen. Beyond satisfied!”

-Sheri Swallom, Cresco

Pleasant, efficient and helpful.

When Alex delivers materials he is always pleasant, efficient and helpful. Just an all around nice person always making sure the customer feels like they are appreciated.”

-Greg Harms, Grundy Center

I couldn’t be more grateful.

I have worked with Emily on multiple projects this past year as we work to restore out 1907 Colonial. Emily has helps us with our Kitchen remodel as well as our front porch gut project. She has had the most AMAZING patience with me as I have changed my mind MULTIPLE times on design features ( I have been striving to update but keep the property as original as possible in the process…not an easy task!) If it weren’t for Emily and her knowledge I would have been completely lost and probably would have ended up settling. Emily never thought twice about helping me find the “right” pieces for this project and I couldn’t be more grateful! She is truly an asset to your company and to her many customers who adore her!”

-Miranda McGrath, Cresco

My project turned out perfectly.

I am a seventy year old man. I want to commend Chris Schulte for outstanding service helping me find what I needed to complete my project. He took his time to help me determine exact cuts. My project turned out perfectly.”

-George Cayro, Dyersville

It was a pleasure working with you.

Terry, Thanks for the follow up, The insulation guys were here to foam my storage area at 7:30 like you said, they were very friendly…nice guys! Very professional work, There was no mess at all. Whatever mess they made, they cleaned up.  They did very nice work & we appreciate working with you & the service you provided. Thanks for the polite service, as it was a pleasure working with you.”

-Terry Kane, Dubuque

They are dependable.

Spahn & Rose has great choices of colors, wood species & designs of cabinets. They are dependable—when they say cabinets will be in, they are. My favorite thing to do is to gather my family for meals. As life gets busy it becomes hard, but this kitchen makes it easier, it brings us together. Spahn & Rose can, & does, make dreams come true!”

– Jean Fassbinder, Dubuque