SPAHN & ROSE HELP CENTER

FREQUENTLY ASKED QUESTIONS

Spahn & Rose Lumber Company is the leader in providing products and services that make it easier for contractors and builders to operation their businesses efficiently and profitably. If you have a question about our company, the products or services we offer, find a solution quickly with our Frequently Asked Questions below!

Where is Spahn & Rose located?

Spahn & Rose is a multi-location lumber and building materials company that has retail lumberyard locations in Iowa, Wisconsin, Illinois, Georgia and Alabama.

I am a Do-It-Yourselfer, can I buy smaller quantities of products for my DIY project?

Absolutely. Spahn & Rose has provided the building materials for all sorts of projects, big or small for over a decade. Not only will you receive expert advice, we also offer delivery services for anything that won’t fit in your vehicle.

Do you provide building materials for commercial projects?

You bet! We partner with the best commercial brands, promising the best knowledge and availability for any size project.

Do you offer delivery?

Yes, we can deliver your building materials to your home or job-site quickly after placing an order. We have several types of trucks and delivery services options and will make our best effort to accommodate projects on a tight deadline!

How does your pricing work?

We have retail pricing for walk-ins but also reward loyalty by offering contractor discounts and project pricing on an extensive range of building materials. We also provide expert advice, helping every customer manage their project from quote to delivery. Find out more about opening an in-house charge account to start building loyalty today!

Do you install?

No, Spahn & Rose does not offer in-house installation services. However, we do have access to a large database of builders and contractors who we can recommend specific to your project needs. View our Builder Directory here! 

What is your return policy?

Errors, omissions or defects must be reported to sales staff within 24hrs of delivery.

Any returned stock items may be subject to up to a 25% restocking charge.

Special order items may not be returnable, depending on what type of product they are. If returnable, they would be subject to a restocking fee.

Only materials in sellable condition may be returned.

Products must be clean, free from defects and where possible in their original packaging.

All returned material is subject to review or inspection by sales staff or in some cases a member of management prior to any credit being issued.

I am a homeowner, do I need to be a contractor to buy from Spahn & Rose?

Absolutely not! Although the majority of our customers are contractors, homeowners are welcome and encouraged to visit our retail lumberyards to view our product displays and selection centers that were made specifically for the end user!

What types of lumber products do you offer for construction projects?

Spahn & Rose locations throughout the Midwest and our locations in Georgia offer extensive lines of lumber products for contractors and builders. For example, Spahn & Rose has a several engineered wood products in-stock and ready for pick-up or delivery. For finishing touches, Spahn & Rose also has a vast selection of millwork, moulding and trim types.

What types of hardware and tools are available at your store for builders and contractors?

Whether you’re a contractor or builder who needs professional-quality tools or a serious do-it-yourselfer, Spahn & Rose locations offer a wide selection of hardware and tools, including Milwaukee and Paslode power tools, Hillman and GRK fasteners. Spahn & Rose is highly selective about vendor partners. Spahn & Rose stocks its shelves with high-quality products that will stand the test of time, and our customers demand professional-quality building materials and tools, and the brands we carry reflect it.

What varieties of wood are recommended for specific construction projects?

Knowing what grade or species is best for you can be tough to figure out, and the best resource for your specific project is your lumber experts in your nearest Spahn & Rose location. Because this is such a common question, the Spahn & Rose pulled together a massive amount of information to create the free, online Spahn & Rose Lumber Buying Guide.

Can I get advice on design and building material choices for a specific construction project?

Yes! Whether you’re building a deck or renovating kitchen, Spahn & Rose design experts are there to help. For example, if you’re looking to build a new home, our House Plan Catalog provides examples of different home layouts and sizes. To freshen the look of a kitchen or bathroom, Spahn & Rose cabinet designers will tailor a layout to your specific needs. And the Spahn & Rose Estimating Service provides on-site, detailed estimates and building material lists to make any project go smoother and faster.

Do you carry energy-efficient windows and doors?

With a complete selection of energy-efficient windows and doors in a vast array of styles, you can make your home not only look good but save on energy bills. The exterior and interior door selection includes high-quality manufacturers such as Next Edge Door Systems, Therma-Tru and Waudena. If you’re looking for energy-efficient windows on either a new home build or to replace your current windows, Spahn & Rose’s vendor partners Andersen and Marvin have many options that can keep the light shining in while reducing energy bills.

What measures do you take to ensure the quality and sustainability of your lumber products?

With lumber buyers who have decades of experience, Spahn & Rose selects the highest-grade lumber possible with a broad assortment including beams, joists, moulding and trim. Spahn & Rose takes additional steps to ensure quality that big-box stores just don’t. Along with ensuring high-quality lumber through their rigorous purchasing and inspection process, Spahn & Rose buyers also have decades of experience to get the best pricing possible. Much of what Spahn & Rose stocks is “select structural” lumber, or No. 1 grade, which typically boasts fewer defects. Knots are permissible, but only if they’re tight and well-spaced. Spahn & Rose also keeps a large, ready stock of No. 2 lumber, the most common grade for framing.

Where can I share a comment about my customer experience at Spahn & Rose?

We love to hear about your experiences! You can submit a review or leave a comment on Spahn & Rose’s social media channels, including Metro’s Facebook page and Spahn & Rose’s Facebook, Instagram and Twitter accounts or on Google.