When customers or coworkers see Elizabeth “Libby” Hansel, Assistant Millwork Manager at Spahn & Rose in Dubuque, Iowa, she just about always has a highlighter in hand. For Hansel, the colorful marker is an indispensable tool that helps her keep track of small details—like precise measurements for door frames—and manage larger timelines and budgets, such as making sure that a large order of windows arrives when builders need it. (more…)
Spahn & Rose Blog
Every time Tanner Westcott rolls up to a job site, it’s another opportunity to help solve a problem or make a customer’s life easier. Recently, a roofing contractor didn’t have his shingle conveyor and faced the backbreaking task of hauling by hand the load of shingles Westcott had just delivered.
The daily ebb and flow of customers at Metro Building Products in Marietta, Georgia, means that sometimes there’s a rush of contractors and builders. Metro Inside Sales Representative Alan Carmichael knows that for those professionals, time is money—so he helps them get their building materials as quickly as possible.
Sometimes, success tastes like a milkshake. A few years ago, Mike Erickson helped a customer who was constructing a large dairy facility coordinate the purchase and delivery of building materials. To celebrate the project’s completion, Erickson was treated to a milkshake made from the customer’s milk.
Spahn & Rose has 25 locations, and whether the lumberyards are as far west as Knoxville, Iowa, or as far east as Metro Building Products in Marietta, Georgia, they all work together as a team. Recently, the Knoxville location was short-staffed, so Bob Mesner, an Inside Sales Representative for the Newton, Iowa, Spahn & Rose, drove 30 miles to pitch in.
Recently, a customer called the Spahn & Rose Newton, Iowa, location in search of Benjamin Moore paint to complete a project. She was in a tight spot: She was set to purchase the paint from another retailer that no longer carried Benjamin Moore. But she had to have it within the next few days to finish the job.
Even though Jim Patrum is an Inside Sales Representative at the Dubuque, Iowa, Spahn & Rose location, this past year he spent plenty of time outside serving Spahn & Rose customers. Willing to pitch in whenever needed—no small thing during an extraordinarily difficult year—Patrum made more than 100 deliveries over the last 12 months. In recognition of his great attitude, team spirit and outstanding customer service, Patrum has been named Spahn & Rose’s Employee of the Year for 2020. (more…)
It was midmorning on January 8 at the, and part-time driver Randy Merkel was finishing his typical Wednesday shift. Instead of clocking out, though, he strolled through the lumberyard to see if any coworkers needed a hand.