Good or bad, thumbs-up or frowny face—Spahn & Rose wants to hear from you, our customers. Your reviews guide us as we work to provide better service, add more of the products you request and reward employees for outstanding customer service.
“Especially now, with everything a little different, let us know how we’re doing,” says Spahn & Rose CEO Dave Davis. “If there’s some service or product not up to your expectation, we’ll do our best to fix it. If we’re doing a good job, we want to hear that, too, to be able to thank and reward employees.”
To review your local Spahn & Rose location, leave your thoughts on its Facebook or Google review page just like William J. Krall Sr., who shared this about our store in Byron, Illinois: “All of your employees are doing a great job at the Byron, IL location. I’m so glad you’re here. We have needed a lumberyard for our growing community for quite some time. I have been in business in Byron for over 46 years at Golden Auto Sales, Inc. Thank you for the great job your employees are doing!”
In another recent review, a customer thanked Jean Nolin, Inside Sales Representative at the Newton, Iowa, Spahn & Rose location, for her outstanding service: “Last week I came to your lumberyard to purchase boards to repair my garage. Your employee Jean was so helpful and knowledgeable about what I needed. Great customer service and a reason to shop local!”
Thanks to that review, Nolin subsequently received Spahn & Rose’s monthly Above & Beyond Award She and other recipients of Above & Beyond receive a $100 Visa gift card and are eligible to be named the company’s Employee of the Year, which includes a $1,000 prize. Customers can also nominate employees for Above & Beyond through Spahn & Rose’s social-media channels, including Facebook, Instagram and Twitter.
Other reviews, like this one from Jason Dolash in Marshalltown, Iowa, reflect Spahn & Rose’s deep appreciation for being part of our customers’ projects:
“Before my dad passed away, he had set up to have his living room lined with pine by Buckroyd Construction. Tom Buckroyd always gets his lumber from Spahn & Rose due to their good prices, quick delivery and outstanding service. But because my mom then sold the house, the lumber sat at Spahn & Rose. I later chose to build a garage at my house in Clinton, Iowa, and wanted to use the lumber as a tribute to my dad, but I had no way to get it. Tom worked with Ryan at the Marshalltown Spahn & Rose, and he was able to get the lumber to me for a small fee. It arrived on time and in perfect condition. I can’t say enough about the customer service. Spahn & Rose is a fantastic company to work with, and the people there are awesome. I also want to give a shout out to Ryan Hackman (Regional Director) from the Charlotte, IA location for helping get materials delivered for my new garage. No matter how big the order, he always made sure it got to me. Great customer service goes a long way. Goodbye Home Depot, hello Spahn & Rose. Great work, gents!”