This past year presented many challenges for the customers and communities Spahn & Rose serves. For customers planning projects such as a new deck, building materials were in high demand and lead times were occasionally in flux. The solution for Jaci Schorg, an Inside Sales Rep at the Osage, Iowa, Spahn & Rose location, was constant communication with customers and vendors to update the status of orders.
Because of her dedication to customer service and in-depth knowledge of decking and building materials, Schorg received the October 2020 Above & Beyond Award, a monthly honor that acknowledges outstanding Spahn & Rose employees.
“It’s always a good feeling knowing that you helped someone make their project a reality,” says Schorg, who began working at Spahn & Rose in 2016. “To me, customer service is important to build relationships and know that customers are happy with the end result.”
Customers frequently thank Schorg for her service and communication. One recently had this to say: “I had Jaci check on some older Trex [decking material] for me. We were unable to find the product, but she was most helpful. I would just like to let someone know that I was very grateful for her assistance.”
One of the most valuable attributes Schorg brings to the Osage Spahn & Rose team is her deep knowledge of building materials and decking.
“When customers have different projects or budgets, Jaci knows what products best match what they need,” says Kelly Allen, General Manager of the Osage Spahn & Rose. “She keeps up to date with the latest decking and can offer the right recommendations to fit customers’ budgets.”
Schorg’s expertise, customer service and communication skills have contributed to the store’s strong deck sales, according to Allen.
In her downtime, Schorg enjoys spending time outdoors with her family on trails.
Schorg and other recipients of the monthly Above & Beyond Award receive a $100 Visa gift card and are eligible to be named the company’s Employee of the Year, an honor that includes a $1,000 prize.
Spahn & Rose employees can be nominated for the monthly Above & Beyond Award by coworkers, supervisors and customers. When a customer submits a review, any employees mentioned are nominated for the honor. Customers can also nominate employees for Above & Beyond through Spahn & Rose’s social-media channels, including Facebook, Instagram and Twitter.