That’s just one of the kind words a customer recently used to describe an interaction with Dunn Lumber Hardware Associate Harold “Hal” Marten. Thanks to that review and Marten’s always outstanding customer service, he received the September 2020 Above & Beyond Award.
The customer’s review went on to recount the detail-oriented way in which Marten helped out: “I wanted to come in today to support a local, family-run business. Dealt with Hal regarding a new push mower I wanted to purchase. He was awesome, took the time to explain every detail and question I had. I purchased the mower, am very happy with it and the exceptional service Hal provided me. Thank you!”
Paying such close attention to customer service is how Marten approaches his job every day.
“Hal’s positive attitude and willingness to help promotes the culture of service that we strive for at Dunn Lumber,” says Adrienne Ross, Dunn Lumber’s Hardware General Manager. “He always goes the extra mile to provide service that builds lasting relationships with our customers.”
Marten and other recipients of the monthly Above & Beyond Award receive a $100 Visa gift card and are eligible to be named the company’s Employee of the Year, an honor that includes a $1,000 prize.
Spahn & Rose employees can be nominated for the monthly Above & Beyond Award by coworkers, supervisors and customers. When a customer submits a review, any employees mentioned are nominated for the honor. Customers can also nominate employees for Above & Beyond through Spahn & Rose’s social-media channels, including Facebook, Instagramand Twitter.