Many times a month, at the Dubuque Spahn & Rose lumberyard, a contractor or builder customer will need some wood custom cut. To get those customers back to their jobsites, Colton Hillery will use the panel saw to make quick work of any custom request. A frequent contractor and builder request for Hillery: cutouts for stairs.
“I really like helping customers, and I make sure to have a good attitude,” Hillery says. “They appreciate it and notice it right away.”
Because of his positive attitude and willingness to help customers, Hillery received the March Above & Beyond Award, a monthly honor given to Spahn & Rose employees who excel at customer service or who have significantly contributed the company.
Hillery began working at Spahn & Rose through a temporary agency, and impressed the Dubuque staff so much that he was hired full time in May 2020.
“Colton demonstrates a high level of respect for the company and always greets customers and co-workers with a friendly, ‘how can I help you’ approach,” says John Cook, Dubuque Spahn & Rose General Manager.
Each day Hillery shows up to work, he believes in conveying a positive attitude.
“He is hitting it out of the park and I have had more than one customer tell me how helpful and courteous he is,” says Jeff Wienen, Inventory Coordinator for the Dubuque Spahn & Rose location. “His work ethic is outstanding and he works quickly and accurately to get orders pulled and on the trucks. Colton has one of the best attitudes I have seen and he will always stay late or come in early anytime we need him to. ”
Wienen also lauds Hillery’s ability to step in and help when the Dubuque lumberyard foreman is out.
In his off hours, Hillery likes to go fishing, bowling or any activity he can spend time with his son.
Hillery and other recipients of the monthly Above & Beyond Award receive a $100 Visa gift card and are eligible to be named the company’s Employee of the Year, an honor that includes a $1,000 prize.
Spahn & Rose employees can be nominated for the monthly Above & Beyond Award by coworkers, supervisors and customers. When a customer submits a review, any employees mentioned are nominated for the honor. Customers can also nominate employees for Above & Beyond through Spahn & Rose’s social-media channels, including Facebook, Instagram and Twitter.