We love hearing from our customers: which building materials they need, information about a cabinet renovation they’re planning or how our employees were able to assist them with a project. Recently, customer Shane Schneider of Wilton, Iowa, shared his thoughts on how Rob “Junior” Shumaker, Assistant General Manager of Spahn & Rose’s Tipton location, helped him with a project.
In an email, Schneider wrote: “Rob is a team member you should be very proud of. I work in the business world and come across all types of people every day. This is a big statement, but I opine that Rob is the single nicest and most helpful person I have ever interacted with in my life. He always calls me by my first name as if we are old friends. The way he talks to me makes me feel like the most important person to both him personally and [to] Spahn & Rose Tipton. I will keep coming back to Spahn & Rose for my needs because of the overall products and service, but Rob makes the in-person interactions much more special. I just wanted to pause a moment and share my feedback in hopes that it can get back to the leadership team and perhaps Rob himself.”
These glowing comments earned Shumaker Spahn & Rose’s November 2021 Above & Beyond Award. Shumaker and other recipients of the monthly Above & Beyond Award receive a $100 Visa gift card and are eligible to be named the company’s Employee of the Year, an honor that includes a $1,000 prize.
Shumaker, a Spahn & Rose employee for more than 26 years, assisted Schneider with a cabinet project—coordinating the ordering of building materials and, once everything arrived, loading them as well.
“The most rewarding part of my job is helping someone fulfill a dream, where the customer comes up with an idea and we help make it a reality,” Shumaker says. “I just treat people the way I want to be treated. I want to respect customers by being kind, polite and maintaining quality service so they’ll want to return.”
Shumaker spends a couple hours a day at his parents’ farm feeding and watering hogs, and he enjoys spending weekends with his family.
Like Shumaker, Spahn & Rose employees can be nominated for the monthly Above & Beyond Award by coworkers, supervisors and customers. When a customer submits a review, any employees mentioned are nominated for the honor. Customers can also nominate employees for Above & Beyond through Spahn & Rose’s social media channels, including Facebook, Instagram and Twitter.